Contact support
Email support@ViralAutomationLabs.com. We generally reply within two business days. If your issue is urgent, include “Urgent” in the subject line and explain why.
You can also join the community on Discord or visit our YouTube tutorials.
What to include
- The extension name and the AI platform you were using.
- Your browser and operating system.
- What you expected, what happened, and whether the task was queued or already running.
- Any visible error message and the approximate time it occurred.
- A screenshot or short screen recording, with passwords, private prompts, payment details, and personal information removed.
Download and queue troubleshooting
- Confirm the browser is online and the target AI platform is open and signed in.
- Check browser download permissions and turn off “Ask where to save each file” when automatic saving is supported.
- Make sure the queue has not been paused and that the platform has not reached a rate limit or credit limit.
- Temporarily disable other download managers, file-management extensions, and automation extensions. Conflicts can interrupt a queue or prevent a file from being saved.
- Refresh the platform page, reopen the extension, and retry one small task before restarting a larger batch.
Billing and privacy requests
For refunds, cancellations, or payment questions, use the Refund Policy. For access, deletion, or other privacy requests, use support@ViralAutomationLabs.com and identify the request clearly.
Before contacting us
Do not send passwords, authentication codes, full payment-card numbers, private API keys, or confidential client material. We will never need your password to diagnose a normal extension issue.